This privacy policy covers the business operations of Marston & Cook and its website www.marstoncook.com.au.

Marston & Cook Privacy Policy is compliant with the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000. In this policy, 'personal information' has the same meaning as under the Privacy Act. References to 'Marston & Cook' and 'www.marstoncook. com.au' are to Marston & Cook Pty Ltd ABN 62 007 173 382 which has issued the policy.

You consent to the practices described in this Privacy Policy by requesting our services or otherwise communicating with us.

The information collected can vary according to the purpose of your dealings with Marston & Cook, but will generally contain the following:

• Name, address and contact details
• Personal details such as date of birth, marital status, details of any children, hobbies and pets
• Employment status including occupation and income
• Credit history, bank account details
• Details of properties you own, sale or lease transactions, previous addresses
• Drivers licence and passport information

The following data is recorded on a standard basis upon visiting the Marston & Cook website:

• The name of your operating system and the type of browser you were using
• The internet protocol (IP) address and your domain name
• The date and time of your visit
• Any pages you may access and documents you have downloaded

This information does not identify you. Personal information is only recorded when provided by and agreed to by the individual.

Our website may contain links to other websites, which may not be maintained by us. These websites are provided for convenience and information and we ensure that the linked websites satisfy the minimum privacy compliance standards, however Marston & Cook is not responsible for the content or privacy policies of these websites.

Marston & Cook uses the personal information to assist us to carry out our duties and provide services as real estate agents. These services may include:

• Property sales, property management, and related services
• Prospective tenant suitability enquiries
• Financial and insurance services
• Providing relevant information to service providers and third party contractors who fulfil tasks on behalf of Marston & Cook as part of the operation of our business. All contractors must be privacy compliant. The information disclosure may include:
  • Where it is necessary by law, or permitted by the Act
  • Where necessary to potential tenants, various trades people, landlords, referees, other agents, tenancy reference databases, any other parties necessary to identify and evaluate a potential tenant, or any other parties acting for a landlord, potential buyers, existing clients, potential clients, body corporates, government and statutory bodies, financial institutions, media organisations, advertising contractors.
  • Any third parties consultant who may manage our database or computer system.

Marston & Cook use our databases for sales and marketing purposes to ensure that you are kept up to date with property related issues, or to advise of the services offered by our company.
Personal information collected which is not of a sensitive nature may be used for purposes such as direct marketing. Information may be collected from publicly available records; phone books, government records or third parties. All third parties must be privacy compliant. With direct marketing you will be advise that you have the option not to receive further direct marketing communication.

Marston & Cook collect the majority of personal information when you provide your detail during:

• A telephone enquiry
• An "open for inspection" property
• An auction or private sale
• Enquiring or applying to rent a property
• Engaging us to provide services or advice to you including landlords and vendors
• Visiting our website and initiating an enquiry or requesting information

Marston & Cook holds personal information on databases and in paper based files and other records held in our offices. All personal information is securely held.

You may review the personal information Marston & Cook hold about you by sending a request by email, fax or mail to Marston & Cook. A fee may apply for such access. A request may be denied, in which case you will be advised why.

Information may be amended if it is out of date or incorrect, or if you wish your details to be removed from our database, contact our office directly.

You may visit our website and browse without disclosing any personal information. Attending our public auctions may also be done anonymously and also may access our promotional and advertising material.

Should you have any questions regarding this Privacy Policy or a complaint regarding the treatment of your privacy by Marston & Cook this should be forwarded in writing to:

Marston & Cook
274 Racecourse Road
Flemington Vic 3031
Phone: 9376 2211
Fax : 9376 7111
Email: marstonc@marstoncook.com.au

Changes to this policy may be made from time to time so you may like to check it on a regular basis.